The Art and Science of Competency Models

How Do You Ensure that Employees Are Doing the Right Things?

Many of us ask, "What does it take to do a job well?" and stopthere. But there's more to it than that.

What skills and knowledge are necessary for effectiveness in acertain job? Does the employee have the appropriate skills andknowledge, or is some kind of training necessary? Are these jobexpectations aligned with the culture and strategy of theorganization as a whole?

These questions are essential to performance improvementefforts. And competency modeling is designed to help you findanswers to questions such as these.

A competency model is . . . a descriptive tool that identifiesthe skills, knowledge, personal characteristics, and behaviorsneeded to effectively perform a role in the organization and helpthe business meet its strategic objectives.

From the authors of the best-selling book The Art and Science of360° Feedback comes this guide to the design andimplementation of competency models.